jkt8 Privacy Policy

1 Introduction

jkt8 operates the online entertainment platform accessible at https://jkt8.click (the "Platform"). This Privacy Policy ("Policy") governs how jkt8 ("we", "us", "our") collects, uses, stores, discloses and safeguards personal data obtained from members, visitors and prospective members ("you", "your") who access or interact with the Platform.

jkt8 is an English-language platform serving Malaysian adults. All data processing activities described in this Policy are carried out in connection with the operation of a lawful online entertainment service. We recognise the importance of privacy to our members across Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam, and we are committed to handling personal information with care and consistency.

By registering an account, depositing funds or continuing to access the Platform, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure.

2 Definitions

The following terms carry the meanings set out below throughout this Policy:

• "Personal Data" means any information that identifies or can reasonably identify a living individual, whether directly or in combination with other available data.
• "Data Controller" means jkt8, being the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party that processes personal data on behalf of jkt8 under documented instruction.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer and deletion.
• "Member" means any registered user holding an active or inactive jkt8 account.
• "Visitor" means any person who accesses the Platform without completing account registration.
• "Sensitive Data" means personal data that warrants heightened protection by virtue of its nature, including identity documents, financial information and records relating to responsible gambling activity.
• "Cookie" means a small data file stored on a user's device by their browser when accessing the Platform.

3 Data We Collect

jkt8 collects personal data across the following categories, depending on your interaction with the Platform:

jkt8 does not intentionally collect data from persons under the age of 21. If we become aware that personal data has been collected from a minor, it will be promptly deleted.

4 How Data Is Collected

Personal data is collected through the following channels:

• Direct submission: Information you actively provide when registering an account, completing KYC, depositing funds or contacting support.
• Automated collection: Technical data gathered automatically when you visit the Platform, including via cookies, server logs and analytics tools.
• Payment providers: Transaction confirmation data received from Malaysian payment processors including DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet and others following your authorisation of a payment.
• Third-party verification services: Identity and address verification data received from KYC service providers used to confirm submitted documentation.
• Platform activity: Behavioural and gameplay data generated through your use of games, sports markets and other Platform features.

5 Legal Basis for Processing

jkt8 processes personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil the member agreement, including account management, payment processing and game access.
• Legal obligation: Processing required to comply with anti-money laundering regulations, age verification requirements, regulatory audits and other applicable laws.
• Legitimate interests: Processing for fraud detection, platform security, responsible gambling monitoring and service improvement, where these interests are not overridden by your rights.
• Consent: Where you have explicitly provided consent for a specific processing activity, such as receiving promotional communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6 How We Use Your Data

Personal data collected by jkt8 is used for the following purposes:

1. Creating and managing your jkt8 account, including login authentication and account preferences;
2. Processing deposits and withdrawals in MYR via your chosen Malaysian payment method;
3. Conducting identity verification (KYC) and ongoing fraud prevention checks;
4. Providing access to casino games, sports markets, live dealer tables and other Platform features;
5. Administering promotions, bonuses and loyalty rewards for which you are eligible;
6. Responding to member support queries, complaints and account administration requests;
7. Monitoring Platform activity to detect and prevent abuse, cheating, money laundering and other prohibited conduct;
8. Operating responsible gambling tools including deposit limits, session reminders and self-exclusion;
9. Complying with applicable legal, regulatory and licensing obligations;
10. Improving Platform performance and personalising the member experience based on usage patterns.

7 Data Sharing and Disclosure

jkt8 may share personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:

• Payment service providers: Banks and e-wallet operators including Maybank, CIMB, Public Bank, Hong Leong, DuitNow network participants, FPX-connected institutions, Touch 'n Go eWallet, Boost and GrabPay, for the purpose of processing MYR transactions.
• Identity verification providers: Third-party KYC services that assist in verifying the accuracy of submitted identity documents and addresses.
• Game software providers: Third-party game studios and live dealer operators whose products are accessible via the Platform, where technical integration requires limited data exchange.
• Fraud prevention and analytics services: Technology partners used to detect suspicious account activity, assess risk and maintain Platform integrity.
• Regulatory and law enforcement authorities: Government bodies, financial intelligence units and other competent authorities where disclosure is required by law or court order.
• Professional advisers: Legal, audit and compliance advisers acting under binding confidentiality obligations.

All third-party data processors engaged by jkt8 are required to implement appropriate data protection measures and to process personal data only in accordance with jkt8's documented instructions.

8 International Data Transfers

jkt8's operations and third-party service providers may involve the transfer of personal data to countries outside Malaysia. Where such transfers occur, jkt8 takes appropriate steps to ensure that an adequate level of protection is applied to your personal data, consistent with the requirements of applicable data protection law.

Appropriate safeguards may include contractual clauses, intra-group data sharing agreements or transfers to jurisdictions recognised as providing an adequate level of protection. If you have questions about the safeguards applicable to a specific transfer, please contact us using the details in Section 15.

9 Data Retention

jkt8 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. Indicative retention guidelines include:

• Account and identity data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years to meet regulatory and tax record-keeping requirements.
• KYC documentation: Retained for the period required by applicable laws and licensing conditions applicable to jkt8's operating jurisdiction.
• Support communications: Retained for up to three (3) years following resolution of the relevant inquiry.
• Technical and usage data: Retained for up to twenty-four (24) months from the date of collection, after which it is anonymised or deleted.
• Responsible gambling records: Self-exclusion and limit-setting records are retained for the period required to enforce those elections and for audit purposes.

10 Data Security

jkt8 implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure and destruction. Measures currently in place include:

• HTTPS encryption for all data transmitted between your device and the Platform;
• Access controls ensuring that personal data is available only to authorised personnel with a legitimate operational need;
• Secure storage of KYC documents with restricted internal access logging;
• Regular review of data handling procedures and security configurations.

Members are responsible for maintaining the confidentiality of their own account credentials. You should use a strong, unique password for your jkt8 account and must not share login details or one-time security codes with any other person. Notify jkt8 support immediately at [email protected] if you suspect unauthorised access to your account.

11 Cookies and Tracking Technologies

jkt8 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. They help us recognise your browser, maintain your session, remember preferences and analyse usage patterns.

The types of cookies used include:

• Essential cookies: Required for basic Platform functionality, including maintaining your logged-in session and security features. These cannot be disabled without affecting Platform usability.
• Performance and analytics cookies: Used to understand how the Platform is accessed and used, helping us identify areas for improvement. Data collected is aggregated and does not identify individuals.
• Functional cookies: Enable the Platform to remember your preferences, such as language settings or previously selected payment methods.

Most browsers allow you to manage or block cookies through your browser settings. Blocking essential cookies may impair your ability to use the Platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

12 Your Rights

Depending on the data protection laws applicable to your jurisdiction, you may hold some or all of the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data jkt8 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You may request that jkt8 restrict the use of your personal data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gambling risk assessment.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request your data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of the above rights, please contact the jkt8 support team using the details in Section 15. jkt8 will respond to verified requests within a reasonable timeframe. Identity verification may be required before any request is actioned to protect against unauthorised disclosure.

Note that certain rights may be limited where jkt8 is required by law to retain or process specific data, for example to comply with anti-money laundering obligations or a self-exclusion election.

13 Minors and Age Verification

The jkt8 Platform is strictly for adults aged 21 years and above. jkt8 does not knowingly collect or process personal data from persons under the age of 21. Age verification checks are carried out during the KYC process and may be requested at any point during membership.

If jkt8 discovers or reasonably suspects that personal data has been collected from a person under the age of 21, the relevant account will be closed without delay, any associated funds will be handled in accordance with the Terms and Conditions, and the personal data will be deleted or anonymised as soon as practicable unless retention is required by law.

14 Amendments to This Policy

jkt8 may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable laws or operational circumstances. Material changes will be communicated via a notice on the Platform or by email to the address registered on your account, with reasonable advance notice where practicable.

The date of the most recent update is indicated at the top of this Policy. Your continued use of the Platform after any amendments take effect constitutes acceptance of the revised Policy. We encourage you to review this page periodically to remain informed of how jkt8 handles your personal data.

15 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the jkt8 data team through the following channel:

Website email: [email protected]

Support is available 24 hours a day. For queries relating to responsible gambling tools or account restrictions, please also visit the Responsible Gambling page or review the FAQ for common guidance.

All privacy-related requests will be acknowledged promptly and actioned within a reasonable period, subject to identity verification and any applicable legal constraints.